About Us

Our Mission

To provide services which advocate for strengthening and preserving the individual and the family.  A belief we’ve held firm for the past 100 years and will continue well into the future.

Our Story

Mrs. Heard, founderIn 1902, Associated Charities came into existence through Mrs. Dwight B. (Maie Bartlett) Heard.

Through Mrs. Heard’s efforts and those of many others, the Maricopa Health Center merged with Associated Charities in 1923 to become the Social Service Center of Phoenix. Until 1946, virtually all the welfare services and medical care in the city and the metropolitan area came from this agency. Financial support came from the Board of Public Charities of the City of Phoenix, the Board of Supervisors of Maricopa County, the Red Cross, donations, and from the Community Chest after it’s formation in 1926.

Funds received were used for direct relief, family counseling, and extensive medical services involving the operation of nearly a dozen free clinics. In 1944, after a joint study with the Community Council, the Agency began a three-year demonstration project of a visiting nurse service, culminating in the establishment of the Visiting Nurse Service in 1948.

In 1948 the City of Phoenix made the decision to stop funding the Board of Public Charities. Consequently, the Community Council was asked to assist in the study and formulation of future plans for the Agency. It recommended that: “The Social Service Center of Phoenix continue in family welfare work to serve the needs of individuals who could not qualify for help at the Jewish, Catholic, County or other welfare agencies.”

In order to more accurately reflect the programs and services of the agency (i.e. services provided to unmarried mothers; the adoption of children; foster home care; transients, family counseling and specialized welfare services), the name was changed from the Social Service Center of Phoenix to Family Service of Phoenix in 1951.

The Agency became a member of Valley of the Sun and Mesa United Ways in 1951 and 1954, respectively. In 1956, after more than 25 years in its building at 702 East Adams, the Agency moved to 808 North Second Avenue. We moved again to 1530 East Flower in 1964.

In 1978, because the agency began to serve all of Maricopa County, our name was broadened from Family Service of Phoenix to Family Service Agency.

In October 2023, Family Service Agency merged with Intermountain Centers, having a shared vision to enhance the quality of life for individuals and families who require behavioral health support and empower them to lead fulfilling lives. Intermountain Centers, with over 50 years of experience, is renowned for its innovative and evidence-based approaches to behavioral health. The integration with FSA will bring a wealth of resources and expertise to the region, ensuring that a more comprehensive range of services is readily available to those in need.

Empowering the community lies at the core of Intermountain Centers and FSA. This merger enables both organizations to pool their expertise and resources, ensuring that the people of Phoenix receive the highest quality care and support. The combined strengths of these organizations will foster an environment of growth, healing, and resilience for individuals and families. Learn more about Intermountain at intermountaincenters.org


Intermountain Board of Directors

Brandt Hazen | Chairman

Brett Rustand | Vice Chair

Gregory A. Bryson, AIF | Treasurer

Mimi CoomlerSecretary

Joseph A Gentry, PHD, BCBA-D | Director

Bret Giles Director

Tammy Kastre, MD Director

Heather McGee, PHD Director

Maryann Penczar Director

FSA Leadership

Rose Lopez, MBA | President & Chief Executive Officer
Amy Cue, LMSW | VP of Clinical Operations
Sarah Germain, MA, LPC | VP of Clinical Operations
Lynn Hale, LISAC | VP of Residential Services
Kyle Lininger, MPA, LBA | VP of Clinical Integration
Craig A. Norris, MC, MAOM | EVP & Chief Operating Officer
Sharon Northern | Chief Human Resources Officer
Paul O’Rourke | VP of Development & Communications
Tammy Kastre, MD, P.C. | Interim Chief Medical Officer
Steve Sparks, LCSW | EVP of Business Development
Jim Vitt | Chief Financial Officer

Connie Burnett, MSW | Director of Compliance & Quality Improvement
Lorena Gonzales | Director of Member Services
Yesenia Torres | Regional Director, Western Region