Customer Service Agent Training

June 2019 – June 4th – 6th, Time: Tues – Thurs 10am – 4pm

Location: CPLC Engagement Center at Desert Sky Mall, 7611 W Thomas Road, Phoenix, AZ 85033


  • This program is designed to teach the foundational aspects for service agents in a customer-centered environment.

  • The competencies have a heavy concentration on the interpersonal skills necessary to provide consistent, quality service as you learn your role as the “face” of the company.

  • Upon successful completion of the program, you will be prepared to enter the customer service agent workforce with confidence.

  • Full job placement assistance will be provided upon completion of the training.

  • Customer service agent positions currently open with Synchrony, PSCU, Cyracom, Cenlar, American Express, and State Farm with starting wages of $14.00 – $18.00/hr plus full benefits.


Training Requirements: 

  • Minimum age 18
  • Must have high school diploma or GED
  • No previous experience required


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